I used to work at one of the
busiest Starbucks in the country, at O'
Hare International Airport. If I remember correctly, though, the company that had franchised the stores didn't want us to affiliate ourselves with the actual Starbucks... "empire"...
I can kinda see why, though. We were all trained a bit differently, and we never really got 'certification' even though we still learned to make drinks the same way.
About having to order your drink in a specific manner... That was still somewhat true. It can be somewhat confusing for people, who have never been to a Starbucks (or any kind of coffee shop, before) though. I kinda disagree with the treatment some Starbucks employees may exhibit.
I don't know, but to my observation, more than a few Starbucks employees (mainly those who are baristas) seem to look down on people who don't order their drink(s) "in the right order". As employees of a business establishment, I've always believed that even though the customer may not always be correct, the employees of the establishment should "teach" their customers in a non-degrading way.
I worked as a barista at the Starbucks establishment I worked at, and even though many people may order their drinks wrong, a decent barista would be able to... "decode" the order, and make the drink...
Somehow that last part kinda made me feel like I was on-topic in the Plot Discussion forums...